Information about Products

Our website offers you luxury products of the highest quality. These products are either made by ZXS Shop S.R.L. or directly purchased from other manufacturers, fashion houses, or distributors, and they benefit from the warranty conditions provided by them in accordance with the applicable legislation. The main characteristics of the products will be displayed for each item. The products sold on www.zxs-shop.com are mainly made of genuine lamb leather or other raw materials sourced from sheep or cattle, as well as textile materials.

1. Definitions and Terms

www.zxs-shop.com - is the trade name of ZXS Shop S.R.L., with its registered office at Turdaș no. 1A, Hunedoara County, registered with the Trade Registry under the registration number ROONRC.J20/643/2019, and having the unique fiscal registration code 40837443.

Seller - ZXS Shop S.R.L., also referred to as zxs-shop.com.

Buyer - an individual who is over 16 years old / a legal person or any legal entity who creates an Account on the Site or places an Order.

Client - any individual who is over 16 years old or a legal person who has or obtains access to CONTENT, through any means of communication provided by ZXS Shop S.R.L. (electronic, telephone, etc.) or based on an existing usage agreement between ZXS Shop S.R.L. and the individual, and which requires the creation and use of an Account.

User - any individual who is over 16 years old/legal entity registered on the Site, who, by completing the order placement process, has agreed to the specific clauses of the site in the Terms and Conditions section.

Nickname - a pseudonym through which a certain User/Client/Buyer can add Content on the Site. The nickname is associated with the User/Client/Buyer's information on the Site under the name "Username."

Account - the section of the Site consisting of an email address and a password that allows the Buyer to place an Order and contains information about the Client/Buyer and the Buyer's history on the Site (Orders, invoices, product warranties, etc.). The User is responsible and will ensure that all information entered when creating the Account is correct, complete, and up to date.

My Cart - a section in the Account that allows the Buyer/User to add Goods or Services that they wish to purchase at the time of adding or at a later time; in case the Goods or Services are not purchased at the time of adding through placing an Order, the Buyer/User will benefit from the Seller's service of tracking the Goods and Services by receiving Commercial Communications from the Seller.

Site - the online store hosted at the address www.zxs-shop.com and its subdomains.

Order - an electronic document that serves as a form of communication between the Seller and the Buyer, through which the Buyer expresses their intention to purchase Goods and Services from the Site.

Goods and Services - any product or service listed on the Site, including the products and services mentioned in the Order, which will be provided by the Seller to the Buyer as a result of the concluded Contract.

Campaign - the action of commercially promoting a finite number of Goods and/or Services with a limited and predefined stock, for a limited period of time set by the Seller.

Contract - the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.

Content - represents:

• all information on the Site that can be visited, viewed, or otherwise accessed through the use of electronic equipment;

• the content of any email sent to Buyers by the Seller through electronic means and/or any other available means of communication;

• any information communicated by an employee/collaborator of the Seller to the Buyer, whether specified or not, through any means of communication;

• information related to the Goods and/or Services and/or prices practiced by the Seller during a specific period;

• information related to the Goods and/or Services and/or prices practiced by a third party with whom the Seller has partnership contracts, during a specific period;

• data regarding the Seller or other privileged data associated with the Seller.

Review - a written evaluation by the owner or beneficiary of a Good or Service, based on their personal experience and ability to provide qualitative comments and determine if the Good or Service meets the specifications mentioned by the manufacturer.

Rating - a way of expressing the degree of satisfaction of a User/Client/Buyer regarding a product. The rating is expressed in the form of stars, with each Good receiving a score from one star to five stars. This level of satisfaction will always be associated with the written review by the User/Client/Buyer regarding a Good or Service.

Comment - an appreciation or critical observation regarding a Review or another comment.

Question - a form of addressing other Users/Clients/Buyers with the purpose of obtaining information about the Goods or Services on that specific page.

Answer - a written piece of information provided to the User/Client/Buyer who asked a Question on the Site, on a specific Good's page. The Answer represents an explanation given by a User/Client/Buyer to another User/Client/Buyer within a discussion.

Document - these Terms and Conditions.

Commercial Communications - any type of message sent (such as email/SMS/telephone/mobile push/web push, etc.) containing general and thematic information, information about similar or complementary products to those purchased, information about offers or promotions, information regarding Goods and Services added in the "My Account/My Cart" or "My Account/Favorites" section, as well as other commercial communications such as market research and surveys.

Transaction - the receipt or refund of an amount resulting from the sale of a Good and/or Service by ZXS Shop S.R.L. to the Buyer, using the services of a card processor authorized by the Seller, regardless of the delivery method.

Specifications - all the specifications and/or descriptions of the Goods and Services as stated in their respective descriptions

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2. Contractual Documents

2.1. By placing an Order on the Site, the Buyer agrees to the form of communication (telephone or email) through which the Seller conducts its commercial operations.

2.2. The notification received by the Buyer after placing the Order serves as information and does not constitute acceptance of the Order. This notification is sent electronically (via email) or by phone.

2.3. For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order. If the quantity of Goods and/or Services in the Order is modified, the Seller will notify the Buyer at the email address or phone number provided by the Buyer when placing the Order and will refund the paid amount.

2.4. The contract is deemed concluded between the Seller and the Buyer at the moment the Buyer receives the notification of Order dispatch from the Seller via email and/or SMS.

2.5. The Document and the information made available by the Seller on the Site shall constitute the basis of the Contract, with the warranty certificate issued by the Seller or its supplier for the purchased Goods complementing it.

3. Online Selling Policy

3.1. Access for placing an Order is granted to any User/Buyer.

For justified reasons, ZXS Shop S.R.L. reserves the right to restrict access to placing an Order and/or to certain accepted payment methods for the User/Buyer if it considers that based on the User/Buyer's conduct or activity on the Site, their actions could in any way harm ZXS Shop S.R.L. In any of these cases, the User/Buyer may contact the Customer Relations Department of ZXS Shop S.R.L. to be informed about the reasons that led to the implementation of the aforementioned measures.

3.2. Communication with the Seller can be done through direct interaction or through the contact addresses provided in the "Contact" section of the Site. The Seller has the freedom to manage the received information without being obliged to provide justification for it.

3.3. In the event of an unusually high volume of traffic from an internet network, ZXS Shop S.R.L. reserves the right to request Users/Buyers to manually enter captcha validation codes in order to protect the information within the Site.

3.4. ZXS Shop S.R.L. may publish information on the Site regarding Goods and/or Services and/or promotions offered by itself or by any other third party with whom ZXS Shop S.R.L. has partnership contracts, within a specific period of time and subject to stock availability.

3.5. All prices related to the Goods and/or Services presented on the Site are expressed in Romanian Lei (RON) and include VAT.

3.6. In the case of online payments, the Seller is not and cannot be held responsible for any additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of the Buyer's card, if the currency of issuance differs from RON. The responsibility for this action lies solely with the Buyer.

3.7. All information used to describe the Goods and/or Services available on the Site (static/dynamic images, multimedia presentations, etc.) does not constitute a contractual obligation on the part of the Seller; they are used solely for presentation purposes.

3.8. After 14 (fourteen) days from the purchase of a Good or Service, the Buyer will be asked to submit a review related to the purchased Good or Service. The request will be sent to the email address provided by the Buyer in their Account. In this way, the Buyer contributes to informing other potential Users/Clients/Buyers on the Site and actively participates in the development of new Services and providing a more detailed description of the Goods.

4. Assignment and Subcontracting

4.1. The Seller may assign and/or subcontract a third party for Services related to order fulfillment, informing the Buyer, without the Buyer's agreement being necessary. The Seller shall always be responsible to the Buyer for all contractual obligations.

5. Intellectual and Industrial Property Rights

5.1. The Content, as defined in the preamble, including but not limited to logos, stylized representations, trademarks, static images, dynamic images, text, and/or multimedia content presented on the Site, is the exclusive property of ZXS Shop S.R.L., and all rights obtained directly or indirectly (through usage or publication licenses) are reserved.

5.2. The Client/Buyer/User is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than the original intended by ZXS Shop S.R.L., include any Content outside the Site, remove signs indicating ZXS Shop S.R.L.'s copyright over the Content, or participate in the transfer, sale, distribution of materials created by reproducing, modifying, or displaying the Content, without the express written consent of ZXS Shop S.R.L.

5.3. Any Content that the Client/Buyer/User has access to or obtains through any means is subject to the Document, unless the Content is accompanied by a specific and valid usage agreement concluded between ZXS Shop S.R.L. and the Client/Buyer/User, without any implicit or express warranty from ZXS Shop S.R.L. regarding that Content.

5.4. The Client/Buyer/User may only copy, transfer, and/or use the Content for personal or non-commercial purposes, provided that it does not conflict with the provisions of the Document.

5.5. No Content transmitted to the Client, User, or Buyer through any means of communication (electronic, telephone, etc.) or acquired by them through access, visit, and/or viewing constitutes a contractual obligation on the part of ZXS Shop S.R.L. and/or the employee who facilitated the transfer of Content, if applicable, regarding that particular content.

5.6. Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying usage agreement, if applicable, is strictly prohibited.

6. Order

6.1. The Client/Buyer may place Orders on the Site by adding the desired Goods and/or Services to the shopping cart and completing the Order by making payment through one of the specified methods. Once added to the shopping cart, a Good and/or Service is available for purchase as long as there is available stock. Adding a Good/Service to the shopping cart without completing the Order does not constitute placing an order, nor does it automatically reserve the Good/Service.

6.2. By completing the Order, the Buyer acknowledges that all data provided by them, necessary for the purchase process, are accurate, complete, and true at the time of placing the Order.

6.3. By completing the Order, the Buyer consents to the Seller contacting them through any available/agreed means whenever necessary.

6.4. The Seller may cancel an Order made by the Buyer following prior notification to the Buyer, without any further obligation of either party towards the other or the possibility of either party claiming damages, in the following cases:

6.4.1. Non-acceptance of the transaction by the Buyer's issuing bank in the case of online payment;

6.4.2. Transaction invalidation by the card processor agreed upon by ZXS Shop S.R.L. in the case of online payment;

6.4.3. The data provided by the Client/Buyer on the Site is incomplete and/or incorrect.

6.5.

The Buyer has the right to withdraw from the Contract, i.e., return a Good or renounce a Service, within 14 calendar days without invoking any reason and without incurring costs other than the delivery costs. Thus, according to Government Emergency Ordinance no. 34/2014, the return period for a Good or renunciation of a Service expires within 14 days from:

- the day the Buyer physically takes possession of the last Good – in the case where the Buyer orders multiple products in a single order that will be delivered separately,
- the day the Buyer physically takes possession of the last Good or part – in the case of a product consisting of multiple lots or parts.

6.6. If the Buyer decides to withdraw from the Contract, they can complete the online return form available at https://www.zxs-shop.com/return-form.

6.7. If the Client/Buyer requests withdrawal from the Contract within the legal withdrawal period, they must also return any accompanying gifts received with the respective product. If the Order is paid, the Seller will refund the amount within a maximum of 14 (fourteen) days from the date the Buyer informs the Seller of their decision to withdraw from the Contract. The refund will be made as follows:

6.7.1. For Orders paid with an online card payment -> by refunding the amount to the account from which the payment was made;

6.7.2. For Orders paid with Bank Transfer/Cash on Delivery/Paypal/Bank Card -> by bank transfer;

6.8. The Seller may postpone the refund until the receipt of the sold Goods or until receiving proof that they have been shipped, in case the Seller has not offered to recover the Goods themselves (the most recent date shall be considered).

6.9. If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the Seller shall inform the Client/Buyer about this and refund the amount paid for the Good and/or Service into the Buyer's account within a maximum of 7 (seven) days from the date on which the Seller became aware of this or from the date the Buyer expressly expressed their intention to terminate the Contract.

6.10. The availability of a Good will be displayed on the Site as follows:

- "in stock" – we have more than 1 piece in ZXS Shop S.R.L.'s stock,
- "out of stock" – the Good is no longer available in ZXS Shop S.R.L.'s stock,
- "on order" – the Good is not available in ZXS Shop S.R.L.'s stock, and at the moment, we have no information about its availability from the supplier. However, if you place an Order for a Good labeled "on order," one of our sales consultants will check the product's availability with the supplier and will contact you to communicate the availability of the Good.

7. Goods and Services Excluded from the Right of Withdrawal

7.1. The following are exempt from the right of withdrawal from the Contract:

7.1.1. Service contracts, after the complete provision of services, if the execution started with the explicit prior consent of the Buyer and after the Buyer has confirmed that they are aware that they will lose their right of withdrawal after the complete execution of the Contract by the Seller;

7.1.2. Supply of Goods made to the Buyer's specifications or clearly personalized;

7.1.3. Supply of Goods that are liable to deteriorate or expire rapidly;

7.1.4. Supply of sealed Goods that cannot be returned for reasons of health or hygiene and were unsealed by the Buyer.

8. Confidentiality

8.1. ZXS Shop S.R.L. - zxs-shop.com will keep confidential any information of any nature provided by you. Disclosure of the provided information may only occur under the conditions specified in this Document.

8.2. No public statement, promotion, press release, or any other form of disclosure to third parties shall be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.

8.3. By transmitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit, and distribute these materials or information. You also agree that the Seller may freely use, for their own interest, this information, ideas, concepts, know-how, or techniques that you have sent us through the Site. ZXS Shop S.R.L. shall not be subject to obligations regarding the confidentiality of the information sent unless the applicable legislation provides for other specifications in this regard.

9. Commercial Communications

9.1. The Buyer/User/Client may modify their agreement with the Seller regarding Commercial Communications containing general and thematic information, including information about offers or promotions, at any time as follows:

9.1.2. by modifying the settings in the Account under the section "My Subscriptions";

9.1.3. by accessing the unsubscribe link displayed in the Commercial Communications received from the Seller; or

9.1.4. by contacting the Seller.

9.2. By adding Goods or Services to the section "My Cart" in the Account, the Seller will send the Buyer/User Commercial Communications regarding:

- changes in the prices of the Goods or Services added to the "My Cart" section,
- recommendations for Goods or Services similar to those added to the "My Cart" section,
- the availability of the Goods or Services in the "My Cart" section, and
- stock availability of the Goods or Services added to the "My Cart" section.

9.3. After purchasing a Good or Service, the Seller will send the Buyer/User Commercial Communications regarding:

- recommendations for Goods or Services recommended for use together with the purchased Good or Service.

9.4. The Client/User can unsubscribe at any time from the Commercial Communications mentioned in point 9.3 above by accessing the unsubscribe link displayed in the commercial messages received from zxs-shop or by contacting ZXS Shop S.R.L. in this regard.

10. Invoicing and Payment

10.1. The prices of the Goods and Services displayed on the website www.zxs-shop.com include taxes according to the applicable legislation. The prices of the products displayed may be changed at any time without notice. Please check the prices of the products before placing an order.

10.2. The price, payment method, and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the Goods and Services delivered, and the Buyer's obligation is to provide all the necessary information for the

invoice issuance in accordance with the applicable legislation.

10.3. The Seller will send the Buyer the invoice related to the Order containing Goods and/or Services sold by ZXS Shop S.R.L. and any other payments related to the Order exclusively in electronic format, by adding the invoice to the Buyer's Account or by email to the email address provided by the Buyer in their Account.

10.4. For the proper communication of the invoice related to the Order, it is the Buyer's obligation to update their data in their Account whenever necessary and to access the information and documents related to each Order available in their Account.

10.5. By placing the Order, the Buyer expresses their agreement to receive invoices in electronic format by adding them to their Account by zxs-shop or by email to the email address provided in their Account.

10.6. If this information is unavailable in the Account for more than 48 (forty-eight) hours or if the invoice has not been sent to the email address indicated by the buyer, please report this issue to the following email address: office@zxsshop.ro.

10.7. The payment card details of the User/Buyer will not be accessible to ZXS Shop S.R.L. and will not be stored by ZXS Shop S.R.L. or the payment processor integrated into the Site but only by the Transaction authorization institution or another entity authorized to provide card identification data storage services, whose identity the User/Buyer will be informed about prior to entering the data.

The entity authorized to provide card data storage services is PayPal, Inc. - www.paypal.com - under the conditions provided by them, and Stripe Payments - https://stripe.com - under the conditions provided by them.

10.8. For security reasons, the User/Buyer is advised not to remain logged in on the Site and not to enable the automatic login option on mobile devices. Disclosing the access password to the account is not permitted, and it is recommended to use a password with a strong security character (e.g., at least eight characters, including uppercase letters, lowercase letters, digits, and special characters).

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11. Delivery of Goods

11.1. The conditions for the delivery of Goods and Services sold by ZXS Shop S.R.L.

After placing an order, you can track its status from your customer account in the "My Orders" section.

Modification or cancellation of an order

The possibility to cancel an order or delivery is available in your customer account, in the "My Orders" section.

If cancellation is no longer possible from the account, if you change your mind and no longer want a product from the order, want a different product than the one ordered, or no longer want any of the ordered products, please notify us as soon as possible at 0733 404 095 or 0733 404 094. Our colleagues will do their best to modify or cancel your order.

11.2. The Seller will ensure proper packaging of the Goods and will provide accompanying documents.

11.3. The Seller will deliver the Goods and Services only within the territory of Romania.

12. Warranties

12.1. All Goods marketed by ZXS Shop S.R.L. benefit from warranty conditions in accordance with the applicable legislation and manufacturers' commercial policies. The Goods are new, in their original packaging, and come from authorized sources of each respective manufacturer.

13. Transfer of Ownership of Goods

13.1. Ownership of the Goods will be transferred upon delivery, after the Buyer's payment at the location indicated in the Order (understanding by delivery - signing the transport document provided by the courier or signing the receipt on the invoice in the case of deliveries made by the Seller's personnel).

14. Liability

14.1. The Seller cannot be held responsible for any damages suffered by the Buyer or any third party as a result of the Seller's fulfillment of any of its obligations under the Order, nor for damages resulting from the use of the Goods and Services after delivery, especially for their loss.

14.2. By creating and using the Account, the User/Buyer assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing access to the Account, and, to the extent permitted by applicable law, is responsible for the activities carried out through their Account.

14.3. By creating the Account and/or using the Content and/or placing Orders, the Client/User/Buyer expressly and unambiguously accepts the Terms and Conditions of the Site in the latest updated version communicated on the Site, which is in effect at the time of creating the Account and/or using the Content and/or placing the Order.

14.4. The Seller reserves the right to periodically update and modify the Terms and Conditions of the Site to reflect any changes in the operation and conditions of the Site or any changes in legal requirements. The document is binding for Customers/Users/Buyers from the moment it is displayed on the Site. In the event of any such changes, we will display the modified version of the Document on the Site, so please periodically check the content of this Document.

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15. Processing of Personal Data

15.1. Please review the Privacy Policy regarding the processing of personal data, which is part of this Document.

16. Use of Cookies

16.1. Refer to the Cookie Policy, which is part of this Document.

17. Force Majeure

17.1. Neither party shall be liable for the non-performance of its contractual obligations if such non-performance, in whole or in part, is due to a force majeure event. Force majeure is an unforeseeable event, beyond the control of the parties, and cannot be avoided.

17.2. If, within 15 (fifteen) days from the occurrence of such event, the event does not cease, each party shall have the right to notify the other party of the automatic termination of the contract, without either party being able to claim any further damages.

18. Applicable Law - Jurisdiction

18.1. This contract is governed by Romanian law. Any disputes arising between the Seller and Users/Buyers will be resolved amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts in the Municipality of Orastie.

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